Te Puni Lawn Mowing Services

Our Commitment to Quality and Safety

We are dedicated to providing reliable, high-quality lawn mowing services tailored to your specific needs. Our local providers are independent businesses that represent the Te Puni Brand, offering fully insured and vetted services to meet our stringent standards.

Safety First

Your safety is our top priority. We require all customers, including children, pets, and other animals, to be absent from the yard during our service. This ensures the safety of everyone involved and prevents accidental damage.

Equipment Maintenance

We maintain our equipment daily to ensure optimal performance and safety. While we strive for uninterrupted service, there may be rare occasions when we need to reschedule due to unforeseen repairs. We will notify you promptly if such a situation arises.

Weather Considerations

We are closed on public holidays. In the event of inclement weather, such as excessive rain or heat, we will contact you to reschedule your service. Your safety is our priority, and we consider these conditions to be potential safety hazards.

Yard Preparation

To ensure efficient service and prevent damage, please remove all small items, including toys, hoses, pet waste, and debris, from your yard before our arrival. We are not responsible for damage caused by items left on the lawn. Additionally, we will move large items like trampolines to access areas beneath them, but we cannot be held responsible for any injuries resulting from their use after being moved.

Watering Guidelines

To prevent clumping and streaking, please refrain from watering your lawn on your service day.

Damage and Repairs

If you notice any property damage caused by our services, please report it to us immediately within 24 hours. We will promptly investigate and address any issues at no additional cost to you. However, we cannot honor repair requests for damage that was not reported in a timely manner.

Service Satisfaction

We strive to exceed your expectations with every service. While we cannot offer refunds or credits, we are committed to rectifying any reasonable service issues without additional charges. Please contact us within 24 hours of the service to report any problems.

Quoting and Payment

We provide personalized quotes based on a thorough assessment of your property and specific needs. All quotes are final and free of obligation.

We prefer electronic payments via email or SMS Secured Link. Invoices are due upon receipt and typically within 3 days. Late payments may incur fees, and persistent late payments may result in service cancellation.